Making a complaint

Complaints about the sale or servicing of a policy

While we pride ourselves on excellent customer service we know that some times we don't get it right. If you feel that the service you received during the sale or administration of your policy fell below the standard you expected you can make a complaint using the details below.


Please note that if your complaint relates to your claims experience you should instead contact the company that handled your claim (the information on how to do so will be included both in your communications with the relevant claims team or in your policy wording document).


We recommend that you make your complaint either via e-mail or by phone, our complaints team are available Monday to Friday, 9 am to 5 pm (excluding bank holidays).

CoverForYou Complaints

E-Mail: complaints@coverforyou.co.uk

or Call: 0207 183 0885

Cedar Tree Complaints

E-Mail: complaints@cedartreeinsurance.com

or Call: 0203 137 9479

Outbacker Complaints

E-Mail: complaints@outbackerinsurance.com

or Call: 0207 183 0885

Insure&Escape Complaints

E-Mail: complaints@insureandescape.co.uk

or Call: 0203 137 7338

Anything else

E-Mail: complaints@wwiis.com

or Call: 0203 137 8979

If you wish to make your complaint by letter you may either send this to:


WWIIS Complaints Team, Suite 4.1 Waterport Place, Europort Road, Gibraltar


or


WWIIS Complaints Team, Kings Court, London Road, Stevenage, SG1 2NG, United Kingdom

(NOTE: Mail sent to this address is processed twice a week, usually on Tuesdays and Thursdays.)


Please note that any complaints correspondence sent to our UK address will be forwarded to the complaints team in Gibraltar but this will delay our response by up to a week.

Complaints about how we handled your data

We have appointed a data protection officer (DPO) who is responsible for overseeing questions or complaints relating to how we process, handle and store your data. If you have any questions, including any requests to exercise your legal rights, please contact our DPO using the details below:

E-Mail: dpo@wwiis.com

Write: Data Protection Team, Worldwide Internet Insurance Services Limited, Kings Court, London Road, Stevenage, SG1 2NG

If you have any data protection issues, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). However, we would like the chance to understand and deal with your concerns before you approach the ICO - so please contact us first.